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I think if you're making $5k of revenue a second, you build more than you need for breathing room and failover, and rent out the spare capacity to be someone else's cloud...

Pete Warden

The general historical experience with EC2 uptime is good, so it seems like the core question is how much of a business relationship your cloud-provider has with you? If you know there's someone you can call who has both the power and a strong incentive to get problems fixed, would that make the decision more acceptable?

That obviously rules out Google, they are the least communicative company on the planet, but in my experience Amazon actually has real people who both want your business and have enough internal clout to knock heads together when things go wrong.

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