About once a week I collect yet another story (comment) about the DirecTV HDTV abomination that I blogged about a while ago. The last comment from Deborah touches on a final screw-you that I too experienced after I wrote the blog post.
You see when you go to BestBuy and buy the DirecTV HD-DVR your not actually “buying it”. Your “leasing it”. So when you cancel service with DirecTV, even if its 72 hours later, you have to send them the DVR back.
Do they send you the $300 bucks back…oh no, that’s the cost of playing..
Before you “Lease” your DVR from DirecTV read the stories from happy customers I have collected so far…
I was browsing for news on directv, when I came across your blog, I also love directv and their programming, but I have had similar experiences with them, plus the frustration and stress you get when asking for service you deserve as customer, I don't need to explain my story, because your story is mine too..
Posted by: Miguel Acevedo | 2006.11.08 at 03:39 PM
I've had the same experience. The HD DVR sent by directtv is junk. This seems that it would be a candidate for a class action lawsuit.
Posted by: Richard Walker | 2006.11.28 at 04:09 PM
Ironwood was a no-show for the 3rd installation appointment in a row. I never received a call notifying me that they had to cancel. I finally got a supervisor that was willing to work with me: "Carri" direct line @ Ironwood is 303-209-8969. She admitted that only 2 out of ever 5 HD-DVRs are working properly and that it would be better to just go with the HD receiver and wait for the HD-DVRs to get the bugs worked out- which I'm going to do. Good luck all & Happy Holidays -ed
Posted by: Edmund Nichols | 2006.12.05 at 12:53 PM
My story is the same as yours ... but how can I get Directv to take back the piece of junk and credit me the $300 I spent? I will happily go to Tivo, but I refuse to give these guys $300 for nothing but a junk box, crappy service and about 10 lost hours of my time. They won't credit me. How did you do it?
Posted by: Deborah Lopez | 2006.12.16 at 01:38 PM