I'm flying to New York this morning and pulled the loto ticket for the latest United Airlines screw you customer maneuver. It's ironic as I just completed a 20 minute customer survey a couple weeks back. I guess that will teach me.
Several weeks' back they got me using the mobile boarding pass which is was a really cool idea. They email you the boarding pass and just scan at the gate and at the security line. I'm Premier so like the paper pass you can use the premium security line which is much shorter.
Well apparently that was just too good a feature because this morning when I tried to go through security I got the big rejection (as did many others) because UAL no longer lists your status on the mobile boarding pass. So, this morning I got the 1000 person line instead of the 20 person line. Thanks United – you're living up to my expectations again.
I guess I can add this to the pay-for-baggage that makes everyone carry on, whether they are business travelers or not. That little feature creates fist fights on about 20% of flights I'm on.
But I guess this goes hand-in-hand with the Red Carpet Club that doesn't allow food to be brought in, but really doesn't sell any themselves (retarded).
Or maybe it's more like the lack of power plugs in nearly any Red Carpet Club I go in, WTF what do you guys think I want to do in there?
It used to be nice to go into the DIA Red Carpet Club before morning flights to do some email and have a mini-bagel. Now, that appears to be white bread and toaster – seriously..
I just read an article yesterday that Airlines are scratching their head over rolling out WiFi to their entire fleet of aircraft. They say they don't see the usage. Hmm, maybe it's because United only offers it on International Flights. The other airlines that offer it have about 10% of aircraft outfitted. Common guys, flying on an airplane with WiFi is hitting the lottery.
I really don't think the people at UAL that are in charge of the customer experience actually use the product. Try asking the Flight Attendants what they think about the baggage thing, I have – they say it's the number one cause of fights on the planes between them and other customers. Or ask the gate agent what they think of mobile boarding passes, I have – they hate them because it's hard to rebook the customer because of some missing information.
Fortunately the Red Carpet WiFi worked this morning so I could post this…
UPDATE: Turns out Premier Executive status still appears on the mobile pass, replaced with "Seating 1" on the Premier boarding passes. Problem is TSA doesn't know that "Seating 1" is a premium classification. Same net result, screw you in the drive through...